Service & Support

Solutions are in our DNA

What is Cleco Care?

Cleco is known for producing great tools that your manufacturing facility depends on to keep your line running. Cleco stands behind our products and our partners by supporting your investment with on-going product service and support programs through Cleco Care.

Cleco Care provides a wide range of continued technical support and product expertise around the globe. Our Cleco Care Global Service Centers are committed to providing data-driven customer solutions to reduce total cost of ownership and down-time on your line.

We offer a multitude of full-service Cleco Care programs that cover three major components of tool ownership: Restore, Parts, Support.

"Cleco Care’s commitment to providing world-class support to our customers begins before a tool is sold by ensuring our service centers, technicians and field support are fully prepared to provide value-added data-driven solutions."

- John Festa, Director, Global Service & Training, Cleco Production Tools

Restore

With our international customer base, we provide service solutions across the globe. We offer options for predictive maintenance, tool testing and new upgrades to extend the lifespan of your tools. We are committed to providing quality service for every Cleco® product.

Our commitment to our customers starts with our warranties and extends to a range of services that minimize downtime and errors at your assembly plant.

  • Repairs are performed with only OEM certified parts and the latest test equipment.
  • Preventative maintenance programs tailored for your situation.
  • Verification and calibration services.
  • Upgrade or retrofitting kits to modernize discontinued or outdated equipment.

Parts

Rely on our Cleco Care program for the parts you need, as soon as you need them. Our logistic partners offer world-wide shipments for spare parts and consumables. Our replacement parts program keeps you up and running when you need it most.

  • OEM parts that meet our rigorous quality standards around the world.
  • Cleco Care’s data-driven analytics system predicts wear patterns before they can become problems so we can get you spare parts, fast.

Support

Cleco Care includes a revitalized focus on support, enabling our partners through comprehensive installation and start-up services, specialized technical support, field servicing and top-quality training programs.

  • Cleco Care covers every step of setup, programming, parameter-setting, operational support, and calibration.
  • Our basic training classes cover all our products, and we offer specially designed trainings to integrate our tools with your software.
     

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Customer Training

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The Cleco Story

With over 120 years as a global leader in production and assembly solutions, we're proud of our heritage.

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